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Dear Team,

We have recently joined Trello and it's currently under trial. However, we are facing inconsistency when it comes to email notifications for tasks created, changed or moved. For some boards we are receiving email notifications however for others we are not. Is it related to the Free Version or we are missing some settings changes?

1 answer

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Iain Dooley Community Leader May 11, 2019

@Golden Tulip Galleria Admin.co the most common reason you will receive some email notifications and not others is that, even when the email notifications are set to "instantly", Trello will actually wait about 5 minutes to send the notification and only send it if the notification hasn't been viewed on any other device.

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