Email Address Change

[Dan Lajoie]

We use Trello at our organization using our business email accounts. If I change the email  alias of a users will their existing Trello access still work or will we need to create a new  Trello account?

[Rafael Dill]

Hi Dan, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

All Trello accounts are Atlassian accounts. Any changes you make to the emails should be changed on the Atlassian account as well.

If you have any queries with this, you can take a further look at how to change it here - https://support.atlassian.com/trello/docs/changing-an-email-address/

Hope this information helps, if you need any further assistance, feel free to reach us - https://trello.com/contact

All the best,
Rafael Dill
Atlassian Support - Trello

[Dan Lajoie]

My concern is if we change a users email address and we update as you say will they lose all their board memberships or settings?

[Rafael Dill]

No, they won't. They would only lose their access if you change your domain and did not change this on Trello.