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Email Address Change

We use Trello at our organization using our business email accounts. If I change the email  alias of a users will their existing Trello access still work or will we need to create a new  Trello account?

1 answer

0 votes
Rafael Dill Atlassian Team Aug 25, 2022

Hi Dan, thanks for getting in touch.

Rafael here from Trello Support, I hope you're doing okay!

All Trello accounts are Atlassian accounts. Any changes you make to the emails should be changed on the Atlassian account as well.

If you have any queries with this, you can take a further look at how to change it here -

Hope this information helps, if you need any further assistance, feel free to reach us -

All the best,
Rafael Dill
Atlassian Support - Trello

My concern is if we change a users email address and we update as you say will they lose all their board memberships or settings?

Rafael Dill Atlassian Team Aug 25, 2022

No, they won't. They would only lose their access if you change your domain and did not change this on Trello.

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