Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Due date based rule firing, but not moving cards

Hi all.  I have a rule set in Butler under "Due Date" that looks like this:

the moment a card in list "Stage 4: Full Proposal Pending Customer" is due, add the red "Pricing Expired" label to the card, post comment "@card Pricing has expired - review needed to determine next steps for this opportunity", remove all the checklists from the card, set the item due in 1 weeks, move the card to the top of list "Stage 1: Bid Review", and set due date in 1 weeks

The rule fires, and the first two actions - adding the label, and posting the comment - happen just fine.  However, the last part - moving the card - doesn't work.

When I look in the command log, I see this:

  • Running command on board boardname (removed for privacy)
  • I posted comment "@card Pricing has expired - review needed to determine next steps for this opportunity" in card cardlink (removed for privacy)

and then this error:

trello error.png

I've tried searching for this specific error message without any joy, and have even removed the checklist from the card - makes no difference.

Can anyone help me unpick why this rule isn't working as I want?


1 answer

1 accepted

0 votes
Answer accepted
Hannah Morgan Community Leader Aug 30, 2022

@Peter McGurk I would guess it has something to do with this part "set the item due in 1 weeks". If your trigger was something like "When I create a checklist item, set the item due in 1 weeks", that would make sense. However, in your command, butler doesn't know what checklist item you're trying to reference. Are you wanting to set a specific checklist item's due date to 1 week from now, or are you wanting to move the overall card due date by this time?

Thanks Hannah.  To your question, it's not the checklist I'm try to set the due date on but rather the overall card due date.  If there's a better way of doing that, I'd be grateful for any pointers.

Hannah Morgan Community Leader Aug 31, 2022

@Peter McGurk In that case, you would just remove the "set the item due in 1 weeks" action in your command seeing as it's not applicable. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

A Trello template to help you clean up your Confluence Space

Calling all Trello + Confluence users! We're celebrating all things Work and Wellness in our Confluence collection, where our team has been sharing activities to create more mindfulness around the ...

894 views 4 13
Read article

Atlassian Community Events