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Does anybody know what to do when the admin rights got lost ?

Ray Finkenberger-Lewin
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February 3, 2021

Dear Trello´s,

we have the problem with our account, that the former admin is not available anymore. Is there any way to get access to those rights ? We are thinking of doing the upgrade on business level but still it would be a pain if we have to live with the fact that we ar not be be able to set behaviour inside our Trello account.

 

Othe question: Is there any way to immigrate existing Team Boards out of a free Trell account. Looking forward to get some hints on that. Cheers, Ray

2 answers

3 votes
Soumyadeep Mandal - SaM
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February 3, 2021

Hi @Ray Finkenberger-Lewin ,

Welcome to the community!

You have to contact the current admin who is assigned to the board/team and ask him/her to transfer the admin rights to someone else. If you can't contact or don't have access to the account holder then it is not possible.

You can also ask Trello for support

Soumyadeep Mandal - SaM
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February 3, 2021

Hi @Ray Finkenberger-Lewin ,

To downgrade your plan to free plan follow this documentation https://help.trello.com/article/836-cancel-trello-business-class

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Graciela Camiña
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January 3, 2023

Hi!

And if the admin doesn't have access to the account?

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