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Do Trello actually have a real person customer response or is it completely automated?

Louise McNabb
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2024

I've really been trying to get in touch with a human who works for Trello. Unfortunately after sent two emails messages with only automated response and no follow up email and one LinkedIn DM, over a week. 

Can I get in touch with a human as I have been incorrectly charged for the product I no longer have access too. 

 

Updated: it did take a bit of time but a Trello Team member did get in touch with me via email and sorted out the refund payment, it got sorted yesterday 

1 answer

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2024

Welcome to the Atlassian Community!

A human reads every support call raised at https://support.atlassian.com/contact and https://trello.com/contact#/ 

Louise McNabb
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 17, 2024

Here is my ticket number CA-2821209 from last week explaining the situation I'm in. I appreciate it if someone can email me back thanks Nic

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