Do Trello actually have a real person customer response or is it completely automated?

[Louise McNabb]

I've really been trying to get in touch with a human who works for Trello. Unfortunately after sent two emails messages with only automated response and no follow up email and one LinkedIn DM, over a week. 

Can I get in touch with a human as I have been incorrectly charged for the product I no longer have access too. 

Updated: it did take a bit of time but a Trello Team member did get in touch with me via email and sorted out the refund payment, it got sorted yesterday 

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

A human reads every support call raised at https://support.atlassian.com/contact and https://trello.com/contact#/ 

[Louise McNabb]

Here is my ticket number CA-2821209 from last week explaining the situation I'm in. I appreciate it if someone can email me back thanks Nic