Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Direct message to Slack user with whitespace in their Slack name

Greetings - I have a Trello board which allows people to submit requests for work to be done. The card uses a custom field to capture the requestor's Slack address. I set up a rule to notify the requestor of progress on their request using the Slack Power Up. The custom field is "Requestor Slack Name" so the Trello rule sends the message to {{%Requestor Slack Name}}.

This all works fine for anyone with a Slack display name with no whitespace characters in it (i.e. @Ben) but fails for people with spaces in their Slack names (i.e. @Ben Briggs). Any suggestions on how to get around this? I did try "@Ben%20Briggs" but had no luck with that.


1 answer

0 votes

Never mind, I found the answer. As I suspected, the "Display name" is not the Slack ID you need to use. There is a hard-to-find 9-digit Slack ID that needs to be used for this purpose. It appears that the Slack display name will work in some cases, but not consistently.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

A Trello template to help you clean up your Confluence Space

Calling all Trello + Confluence users! We're celebrating all things Work and Wellness in our Confluence collection, where our team has been sharing activities to create more mindfulness around the ...

902 views 4 13
Read article

Atlassian Community Events