Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Descriptions disappear when attempting to edit them

Hi Trello Experts,

If I enter content into the Description field and hit Save, it appears the content has been saved as expected (whether using markdown or not).

When I go to edit that same Description, the field appears blank like no text was ever entered in the first place.

If I click away from the field, the originally entered text, re-appears.

This never happened in the years I'm using Trello and as of yesterday it has become a behavior that doesn't want to go away.

Thank you in advance for any advice or troubleshooting you can recommend.


1 answer

0 votes
Ryan Atlassian Team Jun 17, 2022

Hi Eric,

Thanks for reaching out about this - that certainly is strange! We're doing some work on the editor area at the moment, so I'm going to pass the onto our team to see what might be causing this inconsistency for you. 

The good news is that the content itself isn't lost. One thing that should fix this immediately is to switch to our new version of the description editor. Could you go to and flip the switch for the new WYSIWYG editor? Once that's done, go back to the board and refresh the page, then open a card and see if you can see the description as you expect!



Estava com o mesmo problema. Funcionou pra mim! Obrigado Eric ;)

You are welcome, Nelio :)

Ryan, this does seem to solve the problem. I did isolate the problem at my end and it had to do with the Planyway for Trello browser extension. When I turned it off, the Description text remained visible while in edit mode. 

I am happy to report that this new formatting feature solves the problem even when I turn Planyway back on. Yay!

And, it's a relief to see that all the markdown code I've entered in the past will continue to yield displays that remain intact. Double yay!

Tania _Planyway_ Marketplace Partner Jun 21, 2022

Hi @Eric Rosen

The Planyway extension for Chrome was the one to blame in this case, we're sorry for the inconvenience. 

The version with the fix is currently under the Chrome store's review, and we hope it'll be in place starting from tomorrow.

I can see that you were saying that re-installing Planyway has helped with your issue. In case you noticed later that it didn't, I just wanted you to know that the fix is on the way.

I'll update the reply once the new version of the extension is out there. 

Tania _Planyway_ Marketplace Partner Jun 21, 2022

@Eric Rosen 

Good news! The updated Planyway extension for Chrome has passed Google's review and was submitted to the Chrome Store. 

You can re-install the extension if it was removed, otherwise, the page refresh would suffice. Let me know in case the problem persists.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,408 views 28 42
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you