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Description has gone

Assuming it's gone forever as I had 3 lines moving after I made changes. Assuming because these 3 lines never stopped it failed to reach the Trello server, is that the case? Anyway, I'm still trying to retrieve the previous description. When I refreshed my trello page all of my changes from the last 24 hours had disapeared.


 I'm following this process to retrieve a description. When  I enter the Card ID in it just comes out with a blank page and on the right it says View source with a plus and minus symbol next to it and a cog symbol


when I click on the cog  symbol on the right it says


chklaanhfefbnpoihckbnefhakgolnmc is blocked

Requests to the server have been blocked by an extension.


  • Try disabling your extensions.



What do I have to do please to regain my description? Thanks


Instructions for recovering a description

  1. Get the card ID for the card. This is included in the URL of the card, after the /c/—e.g. hpAcP7IS is the card ID for
  2. Using Chrome, install the JSONView Chrome Extension. Alternatively, install the JSONView Add On for Firefox.
  3. Log into Trello in Chrome or Firefox.
  4. Go to[card ID]/actions?filter=updateCard:desc, replacing [card ID] with the card ID you noted above. 
  5. Look for data.old.desc for the old descriptions

2 answers

0 votes
Iain Dooley Community Leader Aug 27, 2020

@Sarah instead of using the extension, just go to the URL indicated with the correct card ID and copy/paste the output here then click "Format":

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