Delete premium trial before 14 days

I signed up for the premium trial but my boss does not want to use it. How to cancel the free trial but still keep the free version? 

1 answer

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Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 14, 2023

Hi Krystal, welcome to the community! :)

You can cancel your trial from your Workspace's billing page: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/#Cancel-your-Trello-Premium-or-Standard-plan.

In most cases the 14 day free trial (if taken after signing up) doesn't require a credit card so normally auto expires out. That said, if you're encountering any difficulties cancelling, feel free to reach out to us via our Contact Us form and the team will be happy to assist! :)

https://trello.com/contact

Thank you! Your support team has been wonderful! Canceling the premium was not my choice. Your company's customer service impressed me so much that I will let everyone know to use you if they need this type of service. Thanks again! 

Oliver S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 16, 2023

Our pleasure Krystal! :) Have a great rest of the week!

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