Data Residency Options

[Sharlynn Hill]

Hi! Is data residency in Canada offered for Trello and/or Jira subscriptions?  I'm looking for project management software for small operational project implementations and task-management for less than 10 users.  I'd like to know what options I have if my organization requires data residency within Canada.  Thanks!!

[Brant Schroeder · Accepted solution]

@Sharlynn Hill here is Atlassian's KB on data residency https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/ 

[Sharlynn Hill]

It doesn't look like Trello is a listed product for data residency.  Does that mean Trello data must be stored on servers in the USA?

[Brant Schroeder]

@Sharlynn Hill sorry did a little more digging.  In their operations and security https://trello.com/legal/security it states the following below.  I highlighted in bold where the data is stored.  It looks like it is currently stored in the US unfortunately.  

Data Centers and Location

Trello production services are hosted on Amazon Web Services’ (“AWS”) EC2 platform. The physical servers are located in AWS’s EC2 data centers. As of this date, AWS (i) has certifications for compliance with ISO/IEC 27001:2013, 27017:2015 and 27018:2014, (ii) is certified as a PCI DSS 3.2 Level 1 Service Provider, and (iii) undergoes SOC 1, SOC 2 and SOC 3 audits (with semi-annual reports). Additional details about AWS’ compliance programs, including FedRAMP compliance, can be found at AWS’ website.1

All user content is stored within US regions of AWS. Trello’s production environment is hosted on an AWS EC2 platform. User content can also be found in Trello backups stored in S3.

We do not offer customers the option of hosting Trello on a private server, or to otherwise use Trello on a separate infrastructure.