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Dashcard filters seem to evaluate due date using incorrect time zone



I have a problem with a dashcard that should be filtering the cards for which it's aggregating statistics to include all cards due "today." Cards due at or after 9:00 PM, however, are excluded from the search.

Have I found a bug? Am I misunderstanding a feature? Or am I just confused?


The details

I have a board on which I've set up dashcards that filter for cards due today, sum over a custom field (completion time estimate), and display the total of all time estimates for cards with a due date of today. In theory, this should mean that I can see the total amount of time tasks due today are expected to take.

Here's the dashcard's filter configuration:

image_01 -- example dashcard filter 2022-12-31.png

And a screenshot of the aggregation configuration:

image_02 -- example dashcard metric calculation 2022-12-31.png


When I have a card with a due date at 8:59 PM, it's included in the aggregate total.

image_03 -- first example of aggregate total 2022-12-30.png


But when I change that card's due date to 9:00 PM, the aggregate total shown in the dashcard is decreased by the value of the custom field over which I'm aggregating:

image_04 -- second example of aggregate total 2022-12-30.png


Hypothesis: maybe this is a time zone problem?

I thought that maybe this is an issue with time zone settings. But when I go to check the Atlassian account time zone settings, everything seems to be in order:

image_05 -- Atlassian time zone settings 2022-12-31.png


I traveled recently, and I made sure to update my Butler account's time zone settings away from, then back to Pacific Time after I traveled, hitting the "Set Butler time zone..." button:

image_06 -- Butler time zone adjustment 2022-12-30 -- redacted.png


And I checked the computer's settings as well, just for good measure. Windows says the same as the rest of my settings:

image_07 -- laptop time zone settings 2022-12-31.png


So where next?

I'm stumped. I've got what seems like a simple "due today" filter, and it's not quite working for me. It's filtering in Trello cards for which the due date is yesterday with a time of 9:00 PM or afterward and it's filtering out Trello cards for which the due date is today with a time of 9:00 PM or afterward.

Any ideas? Have I found a bug? Am I misunderstanding a feature? Or am I just confused?

(N.B. I have also raised this as a support ticket, TRELLO-141572.)

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 02, 2023

@Anonymous Aardvark,

Welcome to the community!

As I noticed, you've already raised a ticket with us reporting this behavior with the Power-Up Dashcards.

And also, one of my colleagues is already helping you with your question. So I recommend you continue with them so that they can help you with your case. Thanks!

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