Custom fields not available

milene.langeslag September 5, 2021

We have several boards and at some boards (see below) the power-up Costum Fields is disappeared and at other boards we can still use the Power-Up. All the boards were used by August 24th.

 

https://trello.com/b/bqigSz8U/payroll

https://trello.com/b/lzFYPSAT/impediment-bord-run-change

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Fabienne Gerhard
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September 6, 2021

Hi @milene.langeslag 

Please have a look on the pricing model you can finde here. To me it looks like some of the boards are probably part of minimum Standard pricing model to be able to use custom fields. 

Check out the workspace of the boards and you will see in the settings what kind of pricing model you have here. 

milene.langeslag September 6, 2021

Hi Fabienne,

We have the free workspace but at the Atlassion Community your collegue told me that when we had the Custom fields on the boards before August 24th this field would be available after that date for free workspaces.   

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Dmitry Ignashoff
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November 18, 2021

Hi, Milene.

I have the same problem, custom fields on one of my boards disappear when I move cards to the second board. I cannot switch on this power-up on the second board.

For me, this is kind of a shitty trick - to give people ability to use custom fields for free and then to take off this ability without even any notice. Looking for alternatives for Trello now.

BTW, there's a 3rd party power-up "Amazing Fields" which is better than Trello's "Custom Fields", but it won't appear on mobile version of Trello...

Allen -Amazing PowerUps-
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May 6, 2022

The  Amazing Fields powerup does provide a path forward for basic uses cases.  It lets you add fields that support forumulas, custom styling, formatting, and more. 

On a free plan it lets you store basic data and then when you need support for things like butler automations, you can link the amazing fields to custom fields and use them for whatever you want.  (this also allows it to work with mobile and integrations like zapier)

LP August 1, 2024

Hi,

I have the same problem except that all my boards are in the same workspace and I am on the PREMIUM billing option.  Why would that be please?

I have 12 boards all in the same workspace, 11 of them have the custom fields option enabled, the 12th doesn't.  Why?

Thanks

Richard

Chelsea Perry
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August 8, 2024

Hey,

I have the exact same issue. I all my boards are on the same workspace, which is PREMIUM. When I create a new board, the Custom Fields shows up in the menu, but as soon as I move cards or lists into it, the Custom Fields in the menu vanishes. Now I can't edit the fields or remove them or anything on these cards that have been moved into a new board...Any fix for this? It's quite a pain! 

Thanks!
Chelsea

Colin Evans
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November 22, 2024

I'm having the same problem in a PREMIUM workspace. Does anyone from Atlassian monitor this community?

Thanks,

Colin

Mario Stangl
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January 13, 2025

I encountered the same issue in our premium workspace, but a re-login resolved it.

Best regards,
Mario

 

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