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Custom Background Not Working on Phone

How do i get custom background to work on my phone.   I setup account on laptop, have business class, and can add custom backgrounds on my laptop but not my phone.   Tried uninstalling and reinstalling, but still no.   What do I do, I need this to work on my phone?

2 answers

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Iain Dooley Community Leader Jun 03, 2020

@NICHOLAS_CARD do you mean that you're unable to add a custom background on the mobile app, or that you're unable to see a custom background that you have added on the web/desktop app, on your mobile app?

Iain Dooley Community Leader Jun 03, 2020

@NICHOLAS_CARD okay, but if you add a custom background on your laptop, you can choose it from the mobile app right? Judging from the fact that the API doesn't allow adding new custom backgrounds my hunch is that the mobile app can select but not create custom backgrounds, but since I have neither Android nor a paid Trello plan I can't confirm that.

Assuming that to be the case, is there a particular reason you need to be able to add, rather than select, custom backgrounds from your phone?

What you say seems to be the case.   The reason being is that I have majority of my pictures on my phone, not my laptop.  So it is a major pain to have to transfer all the pics I want to use to my laptop every time.   Not convenient at all.   I also cannot get the butler function to work in the app.  So to me the app is getting to be much less useful. 

Iain Dooley Community Leader Jun 03, 2020

@NICHOLAS_CARD you can just attach photos to cards from your phone, then add them as custom backgrounds from your laptop. You can upload multiple photos at once to a card.

Trello recently released Butler buttons on mobile, but only card buttons, not board buttons, rules should work regardless:

Are you unable to see the card buttons you've created on the Android app? Or do you mean that you'd like your Board buttons to be available there?

Thanks for the tip on the pictures.   I'm just learning any all this so I don't know much about the card butler.  I was trying to set some rules, which I did do with the board butler, but then couldn't modify it create new rules when I was on my phone later.

Iain Dooley Community Leader Jun 03, 2020

@NICHOLAS_CARD yeah the rules and card buttons will *work* on mobile, but you have to create them on a web browser/desktop app at the moment.

Thank you for the help!

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iOS or Android?

Esme Crutchley Community Leader Jun 03, 2020


Are you using Google Photos to back up your pictures?

It's worth noting that this is a really great way to back up your photos. As long as you have a Gmail, which I'm assuming you do because you have an Android, you might find that the pictures are actually already there.

You can have unlimited backups for free if you pick High Quality, which is around 8 mega-pixels. I have over 450,000 photos on mine:

Screenshot 2020-06-03 at 13.39.48.pngAnd it uses a minuscule amount of storage:

Screenshot 2020-06-03 at 13.40.14.png

If you are backing up to Google Photos, head to and all the pictures from your phone will be there. Then download the one you want (onto your desktop or somewhere useful), then you can upload them as a custom board background from there. I know it's a bit of a pain, but it's the easiest way to do it. Personally, I have a Google Drive folder called 'Board Backgrounds' and whenever I download a photo from Google Photos to use on Trello, I pop the photo in there, so that I have a repository of the photos that I like and might use again (it also means I'm not searching for hours to find them again!).

If you're not backing up to Google Photos, it might be worth seeing if you want to start!

Hope that's helpful

Esme :)

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