Charge Question

[Yeshivas Matisyahu Office]

Hi, 

We received an invoice from you with a change of $50.00

I am wondering what this is

Hi

I clicked on a trial for downloading Excel rather than CSV. About 3 weeks later I see we were changed $50.00 for Trello Premium.

Can you please explain to me what happened?

Thanks a lot

Mrs Pack

[Caity]

It looks like you already had payment information associated with that account from a time when your Workspace was previously subscribed to Trello Premium, so when the free trial expired, it automatically continued the subscription with the payment information on file.

If you did not intend to keep Trello Premium, you can go to this page and select "Request a refund" as the topic:

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account