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Hi,
We have a admin account within our team but the person who set it up put their personal name as a username. I can change Profile and Visibility in Atlassian account to the generic name however the username remains the previous person's name. When I try to update the username, it says that it is already taken. Thanks

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Victor N
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 03, 2022

Hi there, If you own the account with the already taken username and you are not able to free it up due to account access-related reasons, you can send us a message via https://trello.com/contact stating the username you will like to use. Then We can help free it up.

If you do not know the account currently having it as its username, you might have to choose another username as that is already taken. A quick way to make it unique in case you want to use the same letters can be to add a number(s) after the username. 

Reinaldo Prado
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jan 05, 2024

Hi Victor, going to your link is impossible to open a ticket, it gets into a loop that we reach the community in which we have access to this link to reach the community again into an infinite loop.

Reinaldo Prado
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Jan 05, 2024

I've found the correct link, it's this one: https://support.atlassian.com/trello/docs/changing-your-public-name/

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