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Change Email address to one, that already exists?


my Atlassian/Trello account is registered to Email 1. I wanted to change email to "Email 2". Then I received a mail, that Email 2 is already associated to a different account.

But I never created an account with my Email 2. I typed the Email 2 in the login field - hoping I could reset the password. But I only received a mail, which says I should verify my Email 2 to finish my setup of the account.

So how can I switch my existing account to Email 2? Verify Email 2, then delete the account and try again?

Thanks in advance!

1 answer

1 accepted

2 votes
Answer accepted
Laura Holton Community Leader Jan 14, 2022

Hi @Christof Ortmann 👋

Welcome to the Community! Given the issue you have between the two email addresses I would raise this directly with Trello Support. To help, you can raise a support ticket here >>

I hope this helps and gets resolved quickly for you 😃

All the best,


Thank you, Laura! I created a ticket.

Like Laura Holton likes this

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