Card not found error

[Johan Krarup]

HI

When some of my colleagues click on the links in the notifications email they get in outlook they always get the message "card not found". They can easily go into the board and open the card, but the links doesnt work. They are all members of the board, so I cant figure out why the links in the notification email doesnt send them directly into the card as it does with all other members of the board. 

Looking forward to hear from you

[John Christiansen]

Perhaps the mail program is linking to a different browser than the one they are logged in with. Ex. they use normal Crome but the mail program opens links in Edge?

[Johan Krarup]

Thanks - that worked

[John Christiansen]

You are welcome - I had the same issue with some of my users 😊

[Soumyadeep Mandal]

Hi @Johan Krarup ,

Welcome to the community!

Just clear the cache and data from the browser/app and then generate the sharable link and follow this documentation https://help.trello.com/article/824-sharing-links-to-cards-and-boards

and also make sure you are sharing the link of the card to the user who is already a member of the board!