Card buttons not available for guests

[5VISION Projektmanagement]

Hello,

i created some card buttons and marked also all three checkboxes but my guests can't see they - only the admins.

Rules are working.

[Felipe Kowalczuk]

Hello @5VISION Projektmanagement ,

Thanks for reaching out! :)

We would like to thank you in advance for being part of our Trello community and we will try to solve your problem / need in the best way possible.

When you create an automation Card Button, even if you select "Enable on this board", "Enable on all boards of this workspace" and "Shared with workspace" and the guest is a board admin, he/she will not be able to use the card button. You'll have to add/invite him/her to become a workspace member, only then he/she will be able to use the card button automation. I did a recording to show you this https://share.getcloudapp.com/7KuADDrE

You can also read more explanation about it in this article https://help.trello.com/article/1318-creating-and-managing-butler-commands

Best Regards, 

Felipe

[5VISION Projektmanagement]

Hello Felipe,

that means, i have to pay also for this users?

[Felipe Kowalczuk]

Hi @5VISION Projektmanagement

You can simply add them to become a Workspace members. However, if this Workspace is not a free Workspace, then it will be billable. Check for more information here https://help.trello.com/article/855-how-billing-works-with-trello-premium-and-standard. There are two ways someone can be billable in a paid workspace:

1. They are a Workspace member - either a normal member or a Workspace admin
2. They are a multi-board guest in the Workspace

A guest is someone who is a member of a board in a Workspace but is not a member of the Workspace itself. A multi-board guest is someone who is a guest on two or more boards within a Workspace. Multi-board guests are billed at the same rate as Workspace members. See this page for more information on multi-board guests.

Alternatively, the board members can create their own Card Buttons, Rules or other automations.