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Cant access a board despite having signed up and confirmed email address

Lucy Langham
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 09, 2023

I have a Trello account, and a working personal workspace I use regularly. Yet I have been invited to join another board, but I am unable to edit or use. Under my user icon to states 'This user will be able to access this board once they sign up with Trello and confirm their email address', however I have already done this. can someone help?

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Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 09, 2023

One thing worth trying, if you are able to is to ask the person who shared the board with you to share an invite link:

Screenshot 2023-05-09 151430.png

Then access the board by the link. 

In terms of why it didn't work the other way round, you could ask them to hover over the pending invite and see the exact name of the user and make sure it is your one.  Did you ever have more than 1 account attached to different email addresses?  It is quite easy to add the wrong person on Trello

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