Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot reach Trello Support

I desperately need to cancel my Trello account due to financial hardship but cannot reach Trello support by any means. Their support form is not functioning and apparently support email no longer supports.

2 answers

1 vote
Brant Schroeder Community Leader May 13, 2021

@novanotion Welcome to the community.  I will escalate this to Atlassian.  While you are waiting to hear from them have you tried canceling it yourself:

Cancel Trello Gold -

Cancel Trello Business Class -

Brant Schroeder Community Leader May 13, 2021

@novanotion - Understood I have escalated. I was also able to submit a support ticket here:

Scroll to the bottom and click contact support you can either log in or click the continue without logging in to submit an issue.


I've tried that several times and what I'm telling you is it doesn't work. I put in all the info and press button to submit support request and it goes nowhere.

Brant Schroeder Community Leader May 13, 2021

OK thanks for letting me know.  I was just checking since I was able to submit one.  I have escalated to Atlassian so someone will be getting back to you.

Okay, I apologize. I just tried the support request in a different browser and it went through this time. Thank you for your help.

Let them know it doesn't work in the Maxthon browser.

Brant Schroeder Community Leader May 13, 2021

Not a problem, glad you were able to submit your request.


I do see we have an issue for you with our billing team and it's currently in the queue. The issue may be viewed (only by you) at CA-1364920.

Using the billing contact form (referenced above) won't send you directly to a portal, instead, you should have been sent an e-mail regards your request.

We ask you work with the support team once they reach out to help with your cancelation.

Stephen Sifers

Like Stephen Sifers likes this

Problem is Brant I also need the current payment reversed. I just don't understand why a program of this nature has no operative help desk.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

535 views 19 20
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you