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Cancelled account; got billed again

Janet Craig
Janet Craig
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May 11, 2022

I cancelled my Trello account, received a confirmation, but was just billed again. Have tried to contact billing support through the link in the billing email but am having submission errors. Could someone from billing please contact me?

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Darryl Lee
Darryl Lee
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2022

Hi @Janet Craig ,

It's very sad to learn you are leaving Trello and also the negative experience of this issue.

Would you mind reaching out to Trello Support in a private/incognito mode of your current browser or try on a different browser for this request?

Hope this helps.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

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Pamhel Rojas
Pamhel Rojas
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January 23, 2023

Hi, I need to cancel the account and the billing too but was just billed again. Please help me because we don´t use it

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