Can't sort cards manually

[Vicki VanValkenburgh]

I have been trying to arrange my cards manually, and they just immediately flip back to the way they were before, and it is driving me crazy.  I don't see a sort option that says manual, which seems like a pretty basic feature, and I would think would be the default to start with at least. I clicked on butler but don't see any rules set up for anything. I just want to order my cards the way I want to order my cards. At least for now. Later I can get fancy and have them fly into some magic order.  Help!  

[Nathan Smith]

Hi Vicki,

Nathan here from Trello Support!

It sounds like you could have some Butler rules or automation enabled that's sorting your cards as normally you should be able to move your cards around manually.

Can you try clicking on the Automation button in the top right corner of your board then selecting Rules, this should open the Automation/Butler window.

Can you then go through the Rules, Card Buttons, Board Buttons, Calendar, and Due Date options down the left side and scroll through the list of rules in each of these sections.

If you find a rule that mentions sorting on your board can you make sure the *Enabled on this board* box immediately underneath the rule is unticked, and once you do this you should be able to sort your lists manually.

[Vicki VanValkenburgh]

Thanks for your response!  I figured it out.  Although I didn't have any automation rules set up in Butler, I had installed the Trello Card Optimizer to change the background color of a couple of my lists. And there were a lot of default settings in that add-on that I didn't know about, including some regarding card order. I have disabled that setting and will be checking there first when I have unexpected behaviors on my boards.

Thanks so much!

[Nathan Smith]

No problem! I'm glad you were able to get to the bottom of this! 😄

[Morten Johannessen]

I have the same problem, but none of these solutions apply to me. I don't see that I have Trello Card Optomizer. But I notice that the problem only applies to the app. And this after an automatic update about 1 month ago where I see changes in the appearance of, for example, deviation V to hide and show completed tasks. I also see that on an older phone where it hasn't been updated, everything works fine. But not on newer phones and tablets. Because it worked fine on both previously.

[Morten Johannessen]

Tried uninstalling and reinstalling. But same problem.

[Morten Johannessen]

The June 18, 2024 update is the problem. On 2 of the devices it is updated and I have problems. On 1 device it is not updated and I have no problems. Please. Can anyone reach out to Trello with the problem and get it fixed?

[Nathan Smith]

Hey @Morten Johannessen , I'm sorry to hear you're having similar trouble! Can you try uninstalling and reinstalling the Trello app and see if this helps with the trouble you're having?

[Morten Johannessen]

Hello. Thanks for the suggestion, but I've tried that and the same problem.