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Can't reactivate a member in Trello



We try to invite a former member to a board. But we got the message - "Reactivate member first" - "The following person was not invited".

But - we can't see the member anywhere and can therefor not either delete, deactivate or reactivate the member. It is like a "ghost in the machine".

What to do?

1 answer

0 votes
Rafael Dill Atlassian Team Dec 14, 2022

Hi @Jens Simonsen , welcome to the community! Looking at the message you've been receiving, you have to open your "Members" tab on your Workspace and activate that person again. You can go there by just opening your Workspace, clicking on Members, and then going for "Workspace members" and you shall see the user looking like this:

Screen Shot 2022-12-14 at 3.54.01 PM.png

Just click on Reactivate and you're good to go.

Hi Rafel

I know all this, but the person is not in the list on the page “Members”. There is only me and another person (my Client)!!!

We want to add a third person, but Can’t do it as mentioned.

I'm having this same issue! And for those who do show up in the list as 'deactivated' I do not have a 'reactivate' button anywhere. Please advise @Rafael Dill 

Rafael Dill Atlassian Team Jan 06, 2023

Hey @Jens Simonsen and @Daniela Arguello , sorry for the late response.

There could be several reasons that explain why you're seeing this behavior, so I think the best approach for both of the cases would be by raising a ticket with us here - and informing the Workspace and the user ID (or email) that this is happening.

With that, we can take a further look into why you're not seeing the Reactivate button or why the person does not appear on the "Members" list.

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