Can't get back to Trello from Atlassian on the desktop app (PC)

[Robyn Clissold]

Exhausting dealing with Atlassian whenever you have to. I had to log into Atlassian to check some permissions etc. I only use Atlassian for my Trello subscription (otherwise would stay as far away from Atlassian as humanly possible).

Anyway, my Trello desktop app is now stuck on "Atlassian Account" and there appears to be absolutely nothing I can do. I've contacted support (with a ticket) but no response. I added something to a similar chat yesterday but no response. So, trying this option now.

Basically when I launch the Trello desktop app, it now opens in "Atlassian Account". None of the tabs give any options to get back to Trello. There are 9 dots to the left of the Atlassian logo. If you press on that it gives you the option to use Atlassian or Trello. You click on Trello and it opens in the browser only!!! I've had this happen before (a couple of years ago) and swore NEVER to log into Atlassian again but sometimes you have to. 

It's exhuasting, frustrating and time-consuming and there is absolutely NO HELP from Atlassian. Can anyone else offer some resolution?

[Lara · Accepted solution]

Hi Robyn,

It looks like our team member, Theo, helped you with this and reinstalling the desktop app helped resolve things!

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team

[Isabelle Bernardes]

Hi guys. Instead of uninstalling it, on your windows go to settings > apps > trello > restore.
Gonna restore your app and logout from your atlassian account making your trello app go back to their "default". It's less boing than uninstalling it. Hope it helps...

[tectokronos]

Perhaps this helps: https://community.atlassian.com/t5/Trello-questions/Re-Re-Trello-Windows-11-App/qaq-p/2677734/comment-id/92418#M92418

[Sal]

Hi @Robyn Clissold! I see you've logged a ticket with us, and I'm sorry for the bad experience you had so far. I'll take that one up, and reply to you as soon as possible. I appreciate your understanding!