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Can't download image attachments

Amber Hollingsworth
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September 13, 2023

I 've been usikng Trello for years, and I've always had the ability to download attachments from the Trello card.  But this morning, that opion isn't available.  I sent in a support request, and I was told that this wasn't currently a trello feature, but I could submit it to a list of requested features.  This doesn't seem right. I've literally been downloading them for years.  Now I'm being told it isn't a thing. Did this the option get taken away?  Also, I was told to right click the opened image.  That doesn't work either. Any ideas?  

1 answer

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 15, 2023

Hey @Amber Hollingsworth! I believe you might be getting confused between Trello Web and Trello app for Desktop. While on Trello Web, you don't have the option to download your images and files directly to your computer, you can do it using the Trello Desktop app. Here's an example of the option to download an image using the Trello Desktop app:

TrelloAppDesktopDownloadImg.jpg

Which is the opposite when you view the same image from your browser:

TrelloAppBrowserDownloadImg.jpg

As my colleague Alina told you through your ticket, we don't have this option to download files and images when viewing these files on your browser. However, it's an option when using the Desktop app. If you'd like to install the Desktop app and give it a try, you can download it from these links:

Trello Desktop app for Windows 10 and 11: https://apps.microsoft.com/store/detail/trello/9NBLGGH4XXVW

Trello Desktop app for macOS: https://apps.apple.com/us/app/trello/id1278508951?mt=12

Also, I can assure you we've already passed your interest on this feature to be available when working with Trello through the browser, but for now, you'll need to use the Desktop app to have this option. I appreciate your understanding, and I hope this information answers your question. 

Coding Dragons November 27, 2023

We're using the app and we can't download the image at all. So whether that person's confused or not, it is an issue as of today 11.27.23. 

We had to shut down the app and restart in order to see the download icon. So definitely a glitch.

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2023

Hi @Coding Dragons! If you're experiencing any problems downloading your files using the desktop app for Trello, please raise a ticket with us at https://trello.com/contact#, and we'll be happy to help! 

Coding Dragons November 27, 2023

We don't want to. We're too busy

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 27, 2023

Sure, no problem! As soon as you have more time available, feel free to contact us. We will be happy to be able to help you.

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