I am sorry to ask this here, but it is been few days that I am stuck at the login page
Password recovery works, but when I put my password and click "log in"
I am having an error.
And I am not able to contact the support because the page is bugged too...
Thank you for your help, I can't access to any of my boards..
Have a good day
Hi @Kevin Ponseel and welcome to the community!
Ian already escalated the issue to the Atlassian engineers but let's see if we can get some more info in the meantime.
Hello Dirk !
I found out where was the problem and why it happened on all my device
I use surfshark as VPN on my mobile and desktop, not sure why but if activated, I can't log to trello and get the error message above
I will whitelist altassan domain but is it not weird to not be able to use trello with a vpn ?
Have a good day and thanks so much for being so reactive
Hey @Kevin Ponseel ,
Glad you found it! I would indeed assume that you could use it with a VPN (in theory) but of course we have no idea of knowing wha that VPN does with regards to url rewrites/redirects/...
You could always open a ticket with Surfshark I guess to see if they do anything weird :)
Good that you atleast can access it again now!
I whitelisted it's all good.
But I think it's not a problem with surfshark, it's a security on atlanssian trello
I explain this because when I am using my vpn, lot of website are asking if it's really me (sms, captcha etc..) when trello/atlanssian must not have those feature and just shut down the connection by security
It's just an idea but everything works well now :) thanks again
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events