Can't change my profile picture

[Larissa Michelin]

I can't change my profile picture in Trello. I have already changed it in my Atlassian account, but my Trello's picture stays the same, it does not update. How can I fix it?

[Hannah Humbert - Simpla Workflows]

Hi @Larissa Michelin ! Welcome to the community :) did you update it via https://id.atlassian.com/manage-profile/profile-and-visibility? Maybe it's taking a little while to update in Trello, or it could be a cache thing - have you tried logging into Trello in an incognito browser?

Lastly, are you able to double-check the user email you see in your Atlassian profile settings matches the email you're logged into Trello with? Perhaps you have two accounts?

[Larissa Michelin]

I updated it more than a week a go via Atlassian. I also logged in different computers and in an incognito browser.

My trello and Atlassian acounts have the same email.

Is there anything else I can try here?

Thank you.

[Hannah Humbert - Simpla Workflows]

Can you send me the link to your profile page? You can find it by going to trello.com/{username}. For example, here's my one: https://trello.com/hannah_morgan

[Larissa Michelin]

Here's my profile: https://trello.com/larissamichelin1

[Hannah Humbert - Simpla Workflows]

Yeah, I can see the pic differs (https://community.atlassian.com/t5/user/viewprofilepage/user-id/4810496 vs https://trello.com/larissamichelin1). My only assumption is that you have two separate Trello accounts, but if you're seeing the same email address you login to Trello with when you go to https://id.atlassian.com/manage-profile/profile-and-visibility, and the profile pic is still different, I'm not sure what could be causing it. Might be worth reaching out to Trello directly to see what's up.

[Larissa Michelin]

Thank you. I sent them a ticket