Resolved

Hillary Albaine October 20, 2022

Issue resolved, thanks

4 answers

1 accepted

1 vote
Answer accepted
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 20, 2022

Hi @Hillary Albaine and/or @Jean Kuek , 

Can you open your browser console and let me know if you see any javascript errors? Instructions are listed here: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/

Jean Kuek October 20, 2022

Hi Andrea, yes I have got a few items highlighted as an error

 

 

[Error] Failed to load resource: the server responded with a status of 404 () (ldclient.min.js.map, line 0)
[Error] Failed to load resource: the server responded with a status of 404 () (ldclient-common.min.js.map, line 0)
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob
Hillary Albaine October 21, 2022

Resolved

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 21, 2022

Thank you both for helping us debug this. Our developers have identified the issue that is causing you to see "board not found" instead of the contents of your board. We have a workaround that will help you - please reach out to Trello Support at https://trello.com/contact so we can further assist you.  @Hillary Albaine  / @Jean Kuek 

Andrea

Hillary Albaine October 21, 2022

Thank you @Andrea Crawford

I filed a ticket there yesterday about this issue and haven't heard back yet. Do I need to file a new one? Thanks!

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 21, 2022

I found your ticket - responding. 

Jean Kuek October 23, 2022

Hi @Andrea Crawford , I've also filled a ticket today. let me know what's next. Cheers

0 votes
Jean Kuek October 20, 2022

I have the exact same issue! Would really want to know how to fix this! 

0 votes
Hillary Albaine October 20, 2022

Resolved

0 votes
Hillary Albaine October 20, 2022

Just adding, that I can see this board listed on my home page. I just can't actually open it. 

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