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Can't access my own board

Edited

Hello,

When I try to access my own board that I created (signed into my account), it says:

Board not found.

This board may be private. If someone gave you this link, they may need to share the board with you or invite you to their Workspace.

Not HILLARY ALBAINESwitch accounts

I don't understand what's going on. I created this board and am the owner of it. I tried switching my workspace to public to see if that would help and I'm still having this issue. 

ETA: I have closed and reopened the board. I have tried a different browser, I have tried in incognito mode. I am using Chrome. I am listed as an admin for the board, however whenever I try to access it, it still tells me I don't have access. This is very urgent because I use this board to organize all of my work. The board I can't access is the one labeled "Hillary's Daily".  
Trello.PNG

4 answers

1 vote
Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 20, 2022

Hi @HILLARY ALBAINE and/or @Jean Kuek , 

Can you open your browser console and let me know if you see any javascript errors? Instructions are listed here: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/

Hi Andrea, yes I have got a few items highlighted as an error

 

 

[Error] Failed to load resource: the server responded with a status of 404 () (ldclient.min.js.map, line 0)
[Error] Failed to load resource: the server responded with a status of 404 () (ldclient-common.min.js.map, line 0)
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob
[Error] Cache API operation failed: Internal error
[Error] Unhandled Promise Rejection: TypeError: Internal error
(anonymous function) (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:14735)
a (ef81b94c-8498-4f12-b358-eb76a000a247.js:4:13565)
promiseReactionJob

Good Morning, Here is mine 

Console.PNG

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 21, 2022

Thank you both for helping us debug this. Our developers have identified the issue that is causing you to see "board not found" instead of the contents of your board. We have a workaround that will help you - please reach out to Trello Support at https://trello.com/contact so we can further assist you.  @HILLARY ALBAINE  / @Jean Kuek 

Andrea

Thank you @Andrea Crawford

I filed a ticket there yesterday about this issue and haven't heard back yet. Do I need to file a new one? Thanks!

Andrea Crawford
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 21, 2022

I found your ticket - responding. 

Hi @Andrea Crawford , I've also filled a ticket today. let me know what's next. Cheers

I have the exact same issue! Would really want to know how to fix this! 

@Sagar Mahajan any ideas? Tagging community leaders because right now I can't access my board and I need urgently to resolve this.

Just adding, that I can see this board listed on my home page. I just can't actually open it. 

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