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Can't access my Trello board after creating Confluence account

Alice T. Liu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 23, 2022

I've seen similar posts but not exactly the same. I started using Trello for my own work to-do tracking using my work email (I didn't sign up through a corporate account, which I don't believe we have), and then yesterday I signed up for Confluence to work with others using Confluence, and used the same work email. Now today I find I'm logged out of Trello and it forces me to log in with my Atlassian password - I didn't know until reading these boards that there was a merger so this was confusing to be prompted for that. I log in and go to my workspace and my board and it shows this message.

Screen Shot 2022-08-23 at 12.39.34 PM.png

 

Problem is, I'm the admin of my own Trello board - I assume I am, so shouldn't I have access to it already? I haven't received any emails or messages requesting to grant access to myself (which is kind of weird anyway). How do I get access to my board?

 

EDIT - I'm able to edit my board (add cards, move cards to another list). So it looks like I have access, but this message is confusing. There are only two other boards and I'm also able to edit them. So is this messaging showing up by mistake?

1 answer

0 votes
Erick Doerre
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 25, 2022

Hi Alice,

Welcome to the Community! We'd need to look into this and investigate further, would you be able to raise a ticket with us via the below link:

https://trello.com/en/contact

We'll be more than happy to investigate what's happening here. 

Alice T. Liu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 25, 2022

Sure, I'll submit this and if allowed include a couple screen shots.

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