Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Can one log in or restore password by the account handle? Can an account end up not having an email?

Some time ago I registered on Trello as

Also I had another account with an alternative email. This is an account I'm using now.

I would like to restore the @afiskon handle though, since this is something I use everywhere else (Twitter, GitHub, BitBucket(!), LinkedIn, ...). The problem is that I tried all emails I ever had to log in, all with the same results - "There is no account with such an email".

To clarify, this account has no valuable data, in fact no data at all if memory serves. I'm interested only in the handle which I can't assign to my current account as long as it is used by another account, which I can't access anymore.

Can I reset the password if I remember only the handle but not an email? Is there a chance that something went wrong during the merge of BitBucket and Trello and the email was actually lost? Is there any other help from the Trello team one could expect?

1 answer

1 accepted

1 vote
Answer accepted
Cody C_
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 26, 2022

In general, we aren't able to release usernames without access to the email on file, but please get in touch with us through and we can see what options are available to regain access to your old account!

Hi Cody. Many thanks for the suggestion. I reached out to the support team with the issue number TRELLO-136146. Thanks!

Turned out the account was registered to my very old work email. The support team helped me to reclaim the handle since the old account was inactive for almost 9 years 🎉

Like Cody C_ likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events