Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can my users email the 'in box' to get my help?

I work as  a customer support analyst. I have people contacting me all day with requests. I turn those emails into cards and place those cards in either "working on" or "resolved". Is there functionality within Trello that will allow my users to email the inbox for Trello and then I can take their question and move it to "working on" category?

2 answers

Hello Denise!

You can add the Hipporello Power-up to your Trello board and define email-to-board address(es) to receive emails straight to your Trello board. The Hipporello Service Desk also allows you to communicate with the emailing customers from inside the Trello card, which means you don't need to hop between email and Trello. Although it is pretty easy to use, you can also check out our blog to learn more.

Hipporello is a bonus power-up now and that means it doesn't count against the Power-up limit when you enable it.

Hope that helps! 

Hey @Denise Robinson 

This video might help. You can set up a Trello board email address that they could email and it will automatically create Trello cards on your board.

Either you give them access to that email address directly or you can forward emails you receive to your Trello board yourself (as shown in the video).

https://www.youtube.com/watch?v=qD0XcumpGB8 

Let me know if you have questions.

Dan

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

2,034 views 17 46
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you