Can customers get notified when their card is moved?

[Brandon Williams]

Can customers get notified when their card is moved?  We want to have an automatic email go out to our customers when their card is moved along the timeline. How/can we do this?

[Christl_Email for Trello]

Hi @Brandon Williams👋

Christl from SendBoard here - makers of the Email for Trello PowerUp.

We have a blog post about this example. Feel free to check it out here: Drag a Trello card to send an email.

You can automate sending emails throughout your workflow - for example, "In progress", "Feedback request", "Done", "Follow-up" etc. Variables such as due dates, checklists or custom fields can also be included in your saved replies to pull relevant/personalised data into your emails. Any responses will automatically attach to the correct card.

Hope that helps!

You're welcome to pop over any further questions to hello@sendboard.com or simply add the PowerUp to give it a try with the free trial.

[Brittany Joiner]

@Brandon Williams you can set up automation to send an email when a card is moved to another list. For instance, use the Rules section of automation with a trigger of "When a card is moved to list "Doing" ", then add an action for "send an email notification to {{%Email}} (assuming there's a custom field on the card called Email), with a message "This card is in Progress.

If you just wanted it to show the time of the list, you could do all of this in one rule by using regex wildcards and the {cardlistname} variable in the post comment. I made this video showing how to do something similar:

[Brandon Williams]

Cool!  Thank you!  Doing this will alert the customer that their job has progressed in the work cycle?  Thanks for the fast and thorough response!

[Brittany Joiner]

@Brandon Williams if you create a custom field on the card with the customer's email address, then yes! Otherwise, if they're a member on the card, you could also post a comment that tags them and let's them know. So there are a few ways to set it up, just depends if they are in the Trello board or not.

[Brandon Williams]

Understood. I’ll try to setup one right now. Thanks for your time!

[Eric Uhland]

Hi Brandon,  We are looking to do the same thing you requested.  How did you make out with it and does it work