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Butler to Slack integration: how to @mention slack users

Remco
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June 26, 2020

I've setup a working integration where Butler posts messages to slack whenever a new card is added.

I tried to notify slack users by mentioning them in the message text like so:

hi@john there is a new card on the board

But slack doesn't interpret it as a mention.

Does Butler support mentions and if so how?

thx

Remco

 

2 answers

1 accepted

1 vote
Answer accepted
Ryan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 3, 2020

Hi Remco,

Slack doesn't currently support mentions in the slack messages that Butler sends. One workaround is to use Slack's keyword notifications, so that if your name is mentioned in a Butler notification, Slack detects this and you are notified.

I'll make sure to pass your feedback on to our team too!

Thanks,

Ryan

Remco
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July 3, 2020

Hi Ryan,

Thx for the tip and for passing it on.

 

cheers

Remco

Ryan Kramer
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August 21, 2020

Are there plans to add this functionality?

Mike Stevens August 22, 2023

Well, it's not often "I'll pass this on to the team" ever results in a solution – great to see y'all keeping form! 🙄

6 votes
Shane
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November 30, 2020

The previous answer is incorrect. When submitting an @ mention via app integration the format is just different. See the api docs.

 

https://api.slack.com/reference/surfaces/formatting#mentioning-users

Cristián
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February 9, 2021

Thanks!!!

Lucas Carneiro
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September 6, 2021

Thank you Shane, it helped me a lot!

Pablo Abdelhay
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July 1, 2022

Thanks! Solved

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