Butler to Slack integration: how to @mention slack users

[Remco]

I've setup a working integration where Butler posts messages to slack whenever a new card is added.

I tried to notify slack users by mentioning them in the message text like so:

hi@john there is a new card on the board

But slack doesn't interpret it as a mention.

Does Butler support mentions and if so how?

thx

Remco

[Ryan · Accepted solution]

Hi Remco,

Slack doesn't currently support mentions in the slack messages that Butler sends. One workaround is to use Slack's keyword notifications, so that if your name is mentioned in a Butler notification, Slack detects this and you are notified.

I'll make sure to pass your feedback on to our team too!

Thanks,

Ryan

[Remco]

Hi Ryan,

Thx for the tip and for passing it on.

cheers

Remco

[Ryan Kramer]

Are there plans to add this functionality?

[Shane]

The previous answer is incorrect. When submitting an @ mention via app integration the format is just different. See the api docs.

https://api.slack.com/reference/surfaces/formatting#mentioning-users

[Cristián]

Thanks!!!

[Lucas Carneiro]

Thank you Shane, it helped me a lot!

[Pablo Abdelhay]

Thanks! Solved