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Butler to Slack integration: how to @mention slack users

I've setup a working integration where Butler posts messages to slack whenever a new card is added.

I tried to notify slack users by mentioning them in the message text like so:

hi@john there is a new card on the board

But slack doesn't interpret it as a mention.

Does Butler support mentions and if so how?




2 answers

1 accepted

1 vote
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 03, 2020

Hi Remco,

Slack doesn't currently support mentions in the slack messages that Butler sends. One workaround is to use Slack's keyword notifications, so that if your name is mentioned in a Butler notification, Slack detects this and you are notified.

I'll make sure to pass your feedback on to our team too!



Hi Ryan,

Thx for the tip and for passing it on.




Are there plans to add this functionality?

Well, it's not often "I'll pass this on to the team" ever results in a solution – great to see y'all keeping form! 🙄

The previous answer is incorrect. When submitting an @ mention via app integration the format is just different. See the api docs.

Thank you Shane, it helped me a lot!

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