Our Firm has paid for business class functions; however, we do not appear to have all the functions we should as a team. What are we missing here, is there a specific set up/setting we need to turn on? Please help!
There shouldn't be - what functions do you appear to be missing?
One simple-check you can make is to ensure all boards are within the Trello Team you upgraded to Business Class.
Trello doesn't stop you from creating additional Teams or personal boards - but any which sit outside of your upgraded Team will only have the base Trello Free functionality :)
To confirm, do you only have one team on your Trello?
It is worth checking if your team has been correctly upgraded. As a Team Admin:
If there is a tab "Billing", select it. It should state in a banner at the top of this tab what subscription is active.
If there is a tab "Business Class", select it. If it suggests what the benefits are - then your Team hasn't been upgraded. I would check all other teams first and ensure it's not another team which has been upgraded instead.
If you do have an active subscription - or have made a payment and don't appear to have Business Class activated - I would then contact Trello Support: https://trello.com/en-AU/contact#/
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