Our company develops a mobile app on iOS & Android with around 3 million users.
When our QA tests during a sprint he raises Trello tickets for bugs - no problem.
When a user reports a bug in the live app it is likely reported to a support staff member who is not part of the project team.
If it is just one user reporting an issue we may want to log it and see if other reports come in - and link them together.
I know I can create a Trello board just for bugs, but is there any Best Practice Documentation? Anyone with experiences that work for the?
While we don't have any Best Practice documentation about that, I do have a couple of resources to share.
In Trello's Team Playbooks, we have an example Bug Reports board that you might get some ideas from: https://trello.com/teams/support
Marker also has an Inspirational Board for Bug Tracking that you can see here: https://trello.com/b/BqfIiceR/bug-tracking-tool-with-trello
As well as an accompanying blog post about their process: https://blog.trello.com/how-to-transform-trello-into-a-powerful-bug-tracker-with-the-marker-power-up
Hopefully those can give you some great ideas!
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