Olivia Russell March 30, 2023

Hi there,

I had a new staff member try to be helpful and incorrrectly load our trello to premium. We were not meant to be on premium as we could no longer support or afford it.


We are a dance school in NZ. As $3500nzd was debited from my account as a result of this I am wondering if this can be recovered? I cancelled the membership as soon as I was aware what had happened.


Many thanks,



1 answer

0 votes
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2023

Hi Olivia! Welcome to the community!

Sorry to hear about it. To get better assistance for that, please open a ticket through the support contact page here: for Billing team.

They will be able to check the information for you and also about the refund possibility. 

Hope that helps you out. :)

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