Hi, I'm extremely confused by Trello's billing setup. We have 3 Premium members in 1 board in a workspace. I added new boards, so I'd like to add the other 2 people as members to the workspace as a whole.
When I go to add, it looks like we are charged an extra $12/month. Am I doing something wrong? Or is this how it works, i.e. we pay to be a Premium Member and then have to pay more to be a workspace member?
I tried asking customer service, but never heard back. Any help would be appreciated!
Hi @Peter Sfraga 👋
Welcome to the Community! I've had a look into this and I believe what you're experiencing is multi-board guests - someone who is a guest on two or more boards within a Workspace. Multi-board guests are billed at the same rate as Workspace members. See this page for more information on multi-board guests.
I thought I'd explain it a little as there are two ways someone can be billable in a paid workspace:
I'd recommend reading through the Trello support article 'How billing works with Trello Premium and Standard' as it goes through this in more detail for you.
I hope this helps but if you have any questions just ask away 😃
All the best,
Hi Laura, thanks for the response. I've read that article, but I still find it convoluted. I'm just trying to understand best practices here: we have 3 team members and want them to access 1 workspace with multiple premium boards. How do we best do that?
We are all premium members already, so I would have thought it wouldn't be an issue. But then it looks like I'd be charged the premium membership + access to the workspace.
A couple of quick questions:
If they are all members of the same singular, premium workspace you should not be charged for adding them to any board within that workspace. However, premium plans don't carry across to other people's workspaces. You should be able to see if they belong to the workspace within the settings shown below...
If you could take a quick look at the answers above hopefully we'll be able to get this all sorted for you 😊
Ah okay, yeah that's why you'll be seeing another charge to add them to the workspace. This sounds like a job for Trello support 🦸♂️ if you raise a ticket with them adding to the ticket your team members that you need to move across as well as a description of the situation they should be able to help.
You can raise a support ticket here >> https://trello.com/en-GB/contact
It sounds like you are not paying for the other two members right now because they are just single board guests - so yes they can use your premium board but the reason you are being charged to make them full members of the workspace is because you aren’t paying for them now.
You can go to the billing tab of your workspace settings and see this. Premium is 12.50USD per month per user and from what you’ve told us I think you are paying 12.50 for yourself.
Hi Michael, thanks for the response. I think the confusion is, they are already paying for themselves as Premium members. So, yes, I'm paying for myself and they are paying for themselves. Is there some way to move their payment under me? (If it helps, it is all under one business card)
The subscriptions in Trello are on the workspace.
So they might be part of a different Premium workspace but that won’t relate to your Premium workspace.
The credit card/billing/etc is all happening at the workspace level.
If they are paying for a separate workspace you could consolidate your boards into one workspace and only pay for that single workspace.
Thanks, Michael. Unfortunately, even when added as Admin to her board, I can't change the workspace. Is there some way this can be done on the backend by Trello IT or can I screen share with someone to help out? Having multiple boards under one workspace with multiple users that already have premium accounts seems like a common thing, so I'm not sure what I'm doing incorrectly here. Thanks!
Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...
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