Billing Question - still confused

[Barbara C Phillips]

I pay for my workspace and I pay for guests. If I remove them as a guest and bring them on as a team member to the workspace, will they then have access to the boards in the workspace without additional charges (except for them as a workspace member?)

Or, since I'm already paying for them as a guest, can I add them to unlimited boards in the workspace?

I've read the articles but it's still not clear. 

Thanks.

[Michael Pryor · Accepted solution]

You only pay for a person once per Workspace.  

So if you are paying for them as a multi board guest, then you can add them to as many boards as you want, and you still pay the same amount.

Or you can make them a Workspace member and you'd pay the same amount.  Once they are on more than one board or a member of the Workspace, it's the same fee no matter how many boards in the Workspace they are on if it is all the same Workspace.

[Barbara C Phillips]

Thank you.

Someone said we pay for x # of boards per person.

This is helpful.

[Aaryaman _Sunny_ Singhal]

Hi! So if I have a "Standard" plan and I have one person in the workspace on 1 board, I will not be billed for them, right? 

Is there anything I have to do to specifically invite them as a single-board guest rather than as in the workspace more generally?

[Michael Pryor]

To invite them as a single board guest, add them to the board. 

https://help.trello.com/article/717-adding-people-to-a-board

To invite them to the workspace, there is a whole different Workspace Membership page. 

https://help.trello.com/article/710-setting-up-your-premium-workspace

[Vero Rivas · Accepted solution]

Hi @Barbara C Phillips 

   Look at this post, maybe can help you

   https://trello.com/en-US/pricing?&aceid=&adposition=&adgroup=121044410619&campaign=12739109987&creative=514116091424&device=c&keyword=trello%20pricing&matchtype=e&network=g&placement=&ds_kids=p62988518814&ds_e=GOOGLE&ds_eid=700000001557344&ds_e1=GOOGLE&gclid=EAIaIQobChMIiKTH8uKX9QIVXo1oCR23QQMSEAAYAiAAEgJXP_D_BwE&gclsrc=aw.ds

  But you can also contact trello support

  https://trello.com/es/contact

Cheers

[Barbara C Phillips]

Thanks but that's not answering the question. I will try to contact support again, but it generally takes DAYS for them to respond.

[Michael Pryor]

When you say it takes DAYS to respond, are you paying for Premium with Priority Support? and do you mean business days or every day?  Just trying to track down if there's a mismatch between how quick we are responding to paying customers via Priority Support and what should be happening, or if this is just how long it takes for normal free/standard support queries (not counting weekends).