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BUG: Outdated content in card details after editing on phone

The last two days I observed inconsistencies in the update process between my phone and the computer. Process: I edited an existing card on my phone and log into my trello computer 1h later:

On my computer the cards show the latest content of cards. As soon as I want to edit the content, I only see the outdated content. When I escape or save this outdated content is overwriting my latest edits and the phone has the old version again.

Never had this issue in the past, now two days in a row.

 

Running on Android and Chrome(Mac). 

1 answer

0 votes
Laura Holton Community Leader Dec 07, 2021

Hi @p.schirmer 👋

Welcome to the Community! Thank you for flagging this bug, if you could raise this issue in a ticket directly with Trello support that would be awesome. They'll be able to confirm the issue and get this sorted for you as soon as possible.

You can raise a support ticket here >> https://trello.com/contact#/

I hope this helps but if you have any other questions just shout 😃

All the best,

Laura

Thanks Laura.

Had a look at that link before - but it is not selfexplaining and did not see where to commit a bug . Although am not a developer, I thought it might help to tell you. I am sure yo can tell the responsibe developer to create a bug report ;-)

Best p

Laura Holton Community Leader Dec 07, 2021

When you follow the link above, see steps below:

  1. Scroll down to Contact Support (4th option)
  2. Click the contact support button
  3. Enter your name and email
  4. From the drop down "What can we help you with?" - choose "Using Trello"
  5. A second drop down will appear labelled Pick a topic" - choose "Report a bug"

From there you will need to provide more details on your issue with the fields provided - this is something I unfortunately can't do for you. Once submitted support will be in touch with you with updates on this issue. 

All the best,

Laura

Thanks Laura.

 

That helped - done 

It is not exactly where I searched: contact support - using trello. Just wanted to send a bug-report, not get a manual. That as small comment for next releases ;-)

Best p

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