Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

BUG: Outdated content in card details after editing on phone

The last two days I observed inconsistencies in the update process between my phone and the computer. Process: I edited an existing card on my phone and log into my trello computer 1h later:

On my computer the cards show the latest content of cards. As soon as I want to edit the content, I only see the outdated content. When I escape or save this outdated content is overwriting my latest edits and the phone has the old version again.

Never had this issue in the past, now two days in a row.


Running on Android and Chrome(Mac). 

1 answer

0 votes
Laura Holton Community Leader Dec 07, 2021

Hi @p.schirmer 👋

Welcome to the Community! Thank you for flagging this bug, if you could raise this issue in a ticket directly with Trello support that would be awesome. They'll be able to confirm the issue and get this sorted for you as soon as possible.

You can raise a support ticket here >>

I hope this helps but if you have any other questions just shout 😃

All the best,


Thanks Laura.

Had a look at that link before - but it is not selfexplaining and did not see where to commit a bug . Although am not a developer, I thought it might help to tell you. I am sure yo can tell the responsibe developer to create a bug report ;-)

Best p

Laura Holton Community Leader Dec 07, 2021

When you follow the link above, see steps below:

  1. Scroll down to Contact Support (4th option)
  2. Click the contact support button
  3. Enter your name and email
  4. From the drop down "What can we help you with?" - choose "Using Trello"
  5. A second drop down will appear labelled Pick a topic" - choose "Report a bug"

From there you will need to provide more details on your issue with the fields provided - this is something I unfortunately can't do for you. Once submitted support will be in touch with you with updates on this issue. 

All the best,


Thanks Laura.


That helped - done 

It is not exactly where I searched: contact support - using trello. Just wanted to send a bug-report, not get a manual. That as small comment for next releases ;-)

Best p

Like Laura Holton likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events