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Automations with Custom fields mixing up with other automations

Ryan Smith May 30, 2024

Hi There! We use Trello to track our new hire onboarding as we are constantly hiring many part-time employees. Our onboarding has a few stages, offer letter sent, compliance review, HR invites, and Onboarding complete. 

I have setup automations for each stage based on a custom field drop-down called "Stage". for example, when a card's stage custom field is set to compliance, I have Trello auto-move that card to a list and tag the compliance member attached to that card. 

We have automations like this for each stage

However what seems to be happening is 1 of 3 things: 

1. It works correctly (woohoo)

2. The wrong automation will trigger (for example, the HR automation will trigger when placed into compliance stage)

 

Below are screenshots of the automations: Any ideas? 

Screenshot 2024-05-30 at 11.20.33 AM.png

3. The automation will not trigger at all until you flip the stage back to (Stage A) and then back again to Stage B to trigger stage B's automation.

1 answer

0 votes
Hannah Humbert - Simpla Workflows
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 30, 2024

Hey Ryan, correct me if I'm wrong, but I think the trigger should simply be "when the "Compliance Member" field is set..."

You could also streamline this into one simple rule using variables:

when custom field "Member" is set in a card with custom field "Stage" set to "Compliance", move the card to the top of the list "Compliance", and post comment "@{customfieldvalue} compliance docs are ready"

 
So that way, you're not having to create a new rule every time a new member comes on board.

It would look like this:
workflow.gif

Ryan Smith May 31, 2024

Thanks Hannah! This seems to be working. Question though, there are times where I will set a card to the stage and the automation will not trigger until I change the stage to another one and then back again. Have you experienced this? 

Ryan Smith May 31, 2024

Also what app did you use to record your screen like that? :) 

Ryan Smith June 3, 2024

Hey @Hannah Humbert - Simpla Workflows , Trello is not auto tagging the individual like it did in your Gif (Hannah is the example in your gif). Perhaps I have it setup wrong? Screenshot 2024-06-03 at 3.17.44 PM.png

Hannah Humbert - Simpla Workflows
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 4, 2024

@Ryan Smith it looks like you've created a card button to trigger the automation? The {customfieldvalue} variable only works when the trigger contains something like "when custom field xx is set to yy". 

Did you try the rule that I posted in the comment above? 

I used LICEcap to create the GIF :) 

Also, I do Trello consulting, so if you want to jump on a screen share and get this all figured out, I'd be happy to offer a free 30 mins. Might be quicker/easier that way! Here's my calendar. 

Hannah Humbert - Simpla Workflows
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 26, 2024

Hi @Ryan Smith ! Just checking to make sure you're all set now after our call? If so, please click the "Accept Answer" button 😊

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