Automations not running when scheduled

BPIService March 5, 2024

We use Trello as a dynamic service dispatch board.  I was experimenting and wanted to try to set up automations on a 4 month schedule to add a card automatically when the 4 month time comes back around. I set this up on a total of 12 clients and did this over the course of a week, around the mid to end of February.  To my surprise, come March 1st at 7:30am all of the cards appeared in the Service Call list.  They were supposed to show up in 4 moths.  Below is the automation schedule:

every 4 months on the first working day at 7:30 am, create a unique card with title "PH Swap WDS" and description "This is auto generated card. Please contact the client first to set up a PM" in list "PageWide PH Swap List/PM" on board "Service Calls" and add the dark green "Printhead Swap/PM" label and add member @****** to the card and add member @******* to the card

So what went wrong and how can I get this to work correctly?

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Hannah Humbert - Simpla Workflows
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March 5, 2024

@BPIService I believe you need to specify in your rule when then the schedule needs to begin. It won't assume that the 4 monthly schedule should commence in 4 months from the date you created the automation. 

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BPIService March 6, 2024

Duh, so simple, how I missed this is beyond me.  I started most of these tickets in mid-February so I created a new scheduled automation for each one (and will use that same method going forward).  So on June 15th I will find out if this works! Thank you for the assistance.  

 

Thank you for the assistance. 

Hannah Humbert - Simpla Workflows
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 6, 2024

You're welcome! Easy one to miss IMO. 

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