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Any trouble using Butler automation for emails?

Hi there, i don't know if it is linked to the change with Trello prices, but today 1st of September i could see logs errors with this feature:

Capture d’écran de 2021-09-01 20-50-12.png

That's the button automation command:

post comment "[absence] [EN: {date}]", and send an email notification to "{{%email}}" with subject "[Francês Objetivo] Perdeu uma aula, quer agendar algum apoio?" and message "Bonjour {cardname}, ça va?\n\nPercebo que você perdeu uma aula hoje [EN: {date}], espero que esteja tudo bem com você.\n\nSinta-se a vontade em agendar um apoio por este link até sua próxima aula:\n\nNos mantemos disponíveis, à bientôt!\n\n{fullname} et l'équipe Autrement Dit | Francês Objetivo"

I did configure maybe three months agoa and it was working fine. Still, today, trying to update it, it couldn't trigger the email:

Capture d’écran de 2021-09-01 21-02-46.png

Apparently due to command limit in butler, how come? it's the beginning of the month and I never use automation features.

Thanks a lot for the help

2 answers

2 accepted

0 votes
Answer accepted
Felix Atlassian Team Sep 02, 2021

@Edouard Guerle - thanks for reporting this - your account was still on one of the legacy plans of Butler, which does not include emails. I've gone ahead and moved you to the current plan - this should resolve the issue. If you're still having trouble, please reach out to support via

Hi Felix, great!!! thank you so much for the help, yes it did sent the email this time:

Capture d’écran de 2021-09-02 17-26-46.png


Still, i am wondering: am i allowed to send 250 emails on my behalf, ou is it a limite for the whole team / workspace?

Felix Atlassian Team Sep 02, 2021

All the Butler quotas are per-workspace

woops... ok, understood now

i suggest to update the pricing plan page, saying that the limit applies to the whole workspace

anyway, still a great tool, and great support! all the best to the team

0 votes
Answer accepted

@Edouard Guerle 

I recommend that you look at the Account link on the automation page. There is a summary of your entitlement and current usage. A study of the console will help confirm the actual usage. As of Aug 24-25 you should be entitled to 250 per workspace. It may not be this board that is using up your entitlement. 

Hi Milynnus, thanks a lot for your help, it was am issue of butler legacy plan, a moderator could correct it below

And yes you're right, i learned it is the limit of commands per workspace, so that it is a new problem for me now... i will have to find a way out of this

All the best to you, have a nice day

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