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All my Trello boards are gone, all the information for years is gone.

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ibraev72
ibraev72
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Apr 09, 2023

Everything was fine last week.
Now trello app (honor 30pro + phone) demanded to enter a password and the password did not fit, when logging in through Google it hung up.
I did a password recovery, set a new one and got into an empty account using it.
Stored a lot of personal information, just a disaster.

Can I do something or put up with it and look for a normal data store?

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 09, 2023

Hi @ibraev72 and welcome to the community,

If you are on a paid plan, for such serious matters I would contact directly Atlassian's support. They should investigate the issue and provide any possible solution. If you are not on a paid plan, let me know and I'll try to find someone from the Atlassian team to help you.

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ibraev72
ibraev72
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Apr 09, 2023

That was'n paid plan. As i undersood, I can have 1 free workspace. 
Thanks for your assistance

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Alex Koxaras _Relational_
Alex Koxaras _Relational_
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Apr 09, 2023

Then raise a request here https://support.atlassian.com/contact

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