Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,579
Community Members
 
Community Events
184
Community Groups

Hello,

I am attempting to add a new user who happens to have the same email as an older user. It will not allow me to add them even though I have deleted the old users account. I have tried sending an invite to another email and using an SMTP email, both resulting in a page not found. Any idea how I can get my user added to Trello? 

1 answer

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2022

Hi there,

Thanks for reaching out!

Could you please let us know how you deleted the old user's account? Did you log into their account and delete it following the steps in 'Delete your Atlassian account'?

If so, when you request to delete an Atlassian account, the account will be deactivated for 14 days (in case you want to cancel the deletion), and then permanently deleted.

If 14 days have passed since you've requested to delete the account, please reach out at https://trello.com/contact so we can look into it further.

All the best,

Lara
The Trello Team

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events