Add collaborator & Administrator

Question

Hello,

We haven't exceeded 10 members (5/10 according to the board) but we can't add a collaborator to a board - it is displayed in the membrer list but is not active (it can only be deleted). Can you please help us? Thank you.

Also, how do you assign the role of administrator to another member of staff? Thank you

Lara · Answer

Hi Dominique,

Thanks for reaching out!

If the user shows as deactivated, as a Workspace admin, you should be able to reactivate the user via the Workspace member's page.

With that said, with Free Workspaces, all members are Workspace admins. If you'd like to have more control over who can be an admin and more (https://support.atlassian.com/trello/docs/workspace-admin-capabilities/), you'll want to upgrade to a paid plan.

You can view our pricing here https://trello.com/pricing and a comparison of our plans here https://support.atlassian.com/trello/docs/which-trello-plan-is-best-for-me/.

Please let us know if you have any other questions, and we'll be happy to help.

All the best,

Lara
The Trello Team