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Accounts Deactivated

Samantha Moore
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 24, 2023

I have the free version of Trello and have invited my employees to use it.  We've had it for almost two years now, but suddenly last week 4 of my employees lost access to it.  I cannot figure out how to get their access back, why they got deactivated in the first place, or how to even get them into a new profile.  Any suggestions?

1 answer

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 25, 2023

Hi Samantha,

Welcome to the Atlassian Community! :D

There might be a few reasons, but because we'd have to check those accounts and possibly share personal information about them, I recommend you raise a ticket with us at https://trello.com/contact#/, and we can look closely into what happened with your teammates' accounts! Thank you!

Samantha Moore
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 25, 2023

Thank you - we were able to locate a contact in one of the deactivation emails and were able to get them reactivated through that contact!

Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 25, 2023

You're welcome, Samantha! So glad to hear that everything worked for you! Feel free to reach out to us using the link I mentioned if you need further assistance :D.

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