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We just recently merged all of our Atlassian account information for Trello and now we have 745 Trello free managed accounts showing in our Administrator's dashboard.
How do I clear up these accounts? Many are over 5 years old and most likely are no longer with the company. Is there guidance of how to manage this volume?
@Nancy N. okay so if you "select all" there do you not see the ability to deactivate them as a group?
It is possible to deactivate members of an enterprise via the API:
and also to delete members via the API:
So for example we could fetch a list of members and, if they're "free managed" members or "deactivated" members then delete them so you wouldn't see them there.
I don't have an enterprise account to test with so I can't write the code for you without more information.
If you can't find a way to mass delete or deactivate them then feel free to email firstname.lastname@example.org and we can write the code for you to run once via our BenkoBot platform and tidy things up.
Hi Iain --
Thank you for input. I was able to locate (in the Trello Security navigation) the Atlassian settings:
This allowed me to delete/deactivate accounts no longer active with our company. This took care of some of the accounts in question.
But there are still Trello accounts that haven't been used in over 5 years, and the person is still working here. Is there a way to remove those? Do I need to ask the end user to removed their account within Trello?
I don't want to deactivate in Atlassian because the end user may be using our Jira/Confluence, etc. Products. But we don't want the freeware accounts still hanging around when they are not being actively used because they are still associated with our company's email credentials.
On a side note: Is there a reason why Atlassian doesn't provide a toggle-type switch to remove Trello access?
@Nancy N. yeah I'm not sure about deleting a product from a user's Atlassian account, as opposed to deactivating the account altogether. I'm pretty sure if you deactivate it in Trello, it won't deactivate the Atlassian account, but again I don't have an Enterprise account to test with.
My guess is that the Trello API will deactivate/delete the account from Trello without deleting the corresponding Atlassian account.
Might be an idea to get in touch with Trello Support via trello.com/contact, I think since you're on the enterprise version you should have priority support, you'll probably get a better response than here in the community.
Wonder if you can help. I have a similar problem, in that I have a large number of users showing up in Atlassian Access/Managed accounts for Trello accounts. I can't remove them as they are all on the free plan and we don't have an admin Trello dashboard. These are also all users' accounts who have been deactivated/deleted so they are no longer with the company and their email addresses no longer exist.
Any idea how I can remove these? It's messing with my OCD :) Even though I have removed them from all Atlassian products, they still show up with 'Trello'