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Accessing the from/sender field of an incoming email for application to a card

We are exploring the possibility of using Trello as a 'support desk" system for our companies and have been testing it for a few weeks.


One of our requirements is the ability for anyone to be able to email a board/list, and for the newly created Trello card to show the sender of the email (their email address particularly) in a field, such as a custom text field.


We have been exploring the possibilities of using Butler for this, but we cannot find any indication of the availability of the "from" or "sender" field of an incoming email as a variable that we could access within Trello or Butler.


As we use a custom system of mailing Trello, it would be possible for us to 'embed' the sender's email into the body of the email *if* we could then parse it out from within Butler, but we have seen no indications of this possibility either.


As this is a critical item for us, I am asking specifically: Is there a method for us to retrieve the sender/from field of an incoming email to Trello and apply it somewhere in our new cards with Butler such as into a custom field?

 

1 answer

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1 vote
Answer accepted
Iain Dooley Community Leader Mar 02, 2021

@Sam Marrocco You can't get that information from the standard "email to board" feature, but I have a product that lets you use a Trello board as a shared Gmail client:

http://www.benkodesk.com/

Then there's Hipporello which lets you accept support tickets through web forms as well as forwarding emails in and replying to them:

https://hipporello.com/

And SendBoard which is similar:

https://sendboard.com/

and lastly CardBox which also uses the Gmail API like mine but I don't think it has less functionality (not sure if you can do attachments with it AFAIK but you can test it out):

https://getcardbox.com/

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