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Trouble logging into Trello app on iPhone 13

Anne Marie Kupferer
Anne Marie Kupferer Jan 07, 2022

Error message I'm getting: "Something went wrong while attempting to validate your credentials".

Any ideas? I've been through all the help desk suggestions multiple times. I can access Trello using a browser, just not the app. Seems to be getting hung up with the redirect to Atlassian.

Thank you.

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Dave Liao
Dave Liao Community Leader Jan 09, 2022

@Anne Marie Kupferer - can you share what you've tried?

I'd try uninstalling and re-installing the app if you haven't yet?

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Anne Marie Kupferer
Anne Marie Kupferer Jan 10, 2022

Thanks Dave! I did try uninstalling the app as was suggested by the help desk. Did not resolve the problem.

Last night, I logged into Atlassian website on my iphone, selected Trello and got an option to open up the app. I did and, VOILA, app now working on my phone!

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Dave Liao
Dave Liao Community Leader Jan 10, 2022

Yay, glad you're in!

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