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My personal account was deactivated

Yullia Bila
Yullia Bila Oct 30, 2023

Hello, I have a huge problem. My trello account is personal, yesterday I was usung it like usual. And Today, in the morning I've receive the information, when I was try to log in into Trello:

Atlassian -YOU DON’T HAVE PERMISSION TO ACCESS THIS CONTENT
It looks like your account has been deactivated.
We've sent you an email with details of who to contact to get more information about this.

So, it reports my account has been deactivated, not removed.

But the problem is that I am an administrator. And I didn't get any mail with information. How can I restore it? This account was my life- everything was there: education, personal tasks.... 

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Coder Norman
Coder Norman Oct 30, 2023

I am the same, and I have not received any emails.

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Tia Walbank
Tia Walbank
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Oct 31, 2023

Mine too, no email or anything. As it's a personal account I'm an admin so I have no idea how to reactivate it!

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Coder Norman
Coder Norman Oct 31, 2023

I have already sent an email through contact support, but I have not received any response yet.

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troygparker
troygparker Nov 10, 2023

Coder, did this get resolved. I just had the same thing happen and need to know how to get it fixed. Thanks!

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Coder Norman
Coder Norman Nov 12, 2023

Trello has disabled your account because you may be a user from the Russian region (using a VPN from Russia may also cause this). I sent an email to the official support explaining that I am not from the Russian region, and my account was restored. However, for some reason, it was disabled again over the weekend. You can also send an email to communicate with the official support through contact supporttrello-support.png

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